NoChat Terms of Service

What changed in version 1.2

• Reporting and blocking, automatic and human moderation, attendance confirmation with the reliability score and the no-show sanctions ladder, meeting cancellation, and notice and action, statements of reasons and complaints under the EU Digital Services Act (sections 7–9, 14–15).

What changed in version 1.1

• Date of birth is now required and cannot be changed in the App after sign-up; your age and zodiac sign are shown on your card (sections 3, 4, 6).
• New section on how profiles are ranked, including the zodiac compatibility boost, which is for entertainment only (section 6).
• Selfie verification now also matches your face with your profile photos, on your phone (section 5).
• Attendance confirmation, reliability score and the sanctions ladder for no-shows (section 9).
• Meets, Super Meet and in-app purchases through Apple and Google, managed with RevenueCat (section 12).
• Venue-hosted ticketed events (section 13).
• Reporting, notices of illegal content and moderation under the EU Digital Services Act (sections 14–15).
• Country-specific terms for Portugal and the EU, Turkey, Azerbaijan and the UK (section 22).
• A separate Safety and risk acknowledgement, a stronger assumption of risk and release (section 10), a liability cap limited to what you actually paid (section 18.2), and a full indemnity including legal costs (section 19).

Please read these Terms carefully. They contain important limits on our liability (sections 16–18), your obligation to indemnify us (section 19), and rules on how disputes are resolved (section 20). NoChat introduces you to people you do not know and arranges for you to meet them in person at a partner venue. Meeting strangers carries real risks. By creating an account you accept these Terms and the risks described in section 10.

Safety and risk acknowledgement

By ticking the separate box in the App, you confirm:

• "I understand that NoChat does not check people's backgrounds and does not supervise meetings, and that the Verified badge and reliability scores are not a guarantee."
• "I meet other users at my own risk, and I have read the safety guidelines."

This acknowledgement is part of these Terms (section 10). It does not limit rights that the law does not allow to be limited (section 18.4).

1. Who we are and what these Terms cover

1.1. NoChat (the "App") is operated by BITRY LTD ("Bitry LTD", "NoChat", "we", "us"), a private limited company registered in England and Wales under company number 16107519, with its registered office at 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom. These Terms of Service ("Terms") are a contract between you and Bitry LTD for your use of the App and related services (the "Service").

1.2. Our Privacy Policy explains how we handle your personal data. It is a separate document; it is not part of this contract, but you should read it.

1.3. If you buy something through the Apple App Store or Google Play, that store's terms also apply to the payment (section 12). If you buy a ticket for a venue event, the venue's terms of sale also apply (section 13).

1.4. Section 22 contains additional terms for users who live in Portugal or elsewhere in the European Union, in Turkey, in Azerbaijan and in the United Kingdom. Where section 22 conflicts with the rest of these Terms for those users, section 22 applies.

2. What NoChat is, and what it is not

2.1. NoChat is an introduction and table-booking service for meeting new people in person. It shows you people nearby. If two people both tap "Meet", they each pick time slots, and NoChat books a table at a partner café, bar or restaurant (a "Venue"). Meetings take place only at partner Venues. The Venue's name and address are shown to you 30 minutes before the meeting. There is no chat. Venues may also host ticketed events that you can find in the App (section 13).

2.2. NoChat is not:

• a party to your meeting. The meeting is between you and the other user. We are not present and do not supervise it;
• a background-check, criminal-record or identity-verification service. We do not check users' identity documents, criminal record, marital status, health or intentions. The Verified badge means only what section 5 says;
• a Venue operator or event organiser. Venues are independent businesses. We do not own, run, staff or inspect them, and we do not organise their events;
• a matchmaking or relationship guarantee. We do not promise that you will get matches, meetings or a relationship, or that anyone will turn up.

3. Eligibility

3.1. You must be at least 18 years old to use NoChat. By creating an account you confirm that you are 18 or older, that the date of birth you enter is true, that you are legally able to enter this contract, and that you are not prohibited from using the Service under any applicable law.

3.2. You may not use NoChat if:

• you have been convicted of a sexual offence or a violent crime, or you are subject to a restraining or protection order;
• we have previously banned you;
• you are using NoChat on behalf of a business or to promote anything (section 7).

3.3. If we have reason to believe a user is under 18, we will hide the account immediately while we review it, and we will suspend or delete it if we confirm it. A report that a user is under 18 hides that account from other users automatically until a moderator has reviewed it (section 14.3).

3.4. We may ask you to confirm your age again, including with an additional age-assurance method that the law of your country requires or recognises (for example an official age-verification app or service).

4. Your account

4.1. You sign up with a mobile phone number that you control, confirmed by a one-time code sent by SMS. One person, one account.

4.2. To use the Service you must provide: your first name, your date of birth, three photos of yourself, your gender, the gender(s) you are interested in meeting, and your interests. Gender and interested-in are required because NoChat only shows people to each other when their preferences match. The information must be true and current. Your gender is self-declared; we do not infer gender or age from your face.

4.3. Your date of birth cannot be changed in the App after sign-up. This protects other users against people changing their age. If you entered it wrongly, contact connect@bitry.io from the App (Account → "Wrong date of birth?"). We will correct it after checking the request, and we may ask for proof. This does not limit your right to have inaccurate personal data corrected (Privacy Policy, section 9).

4.4. What other users see: your first name, your age, your zodiac sign (worked out from your date of birth), your photos, your interests, your approximate distance and whether you are Verified. They do not see your date of birth, phone number, exact location, reliability score or verification scores.

4.5. You are responsible for everything that happens under your account. Keep your phone and codes secure. Tell us at connect@bitry.io if you think someone else has access.

4.6. Approximate location is needed to show people nearby, to work out which city you are in (for prices, time zone and daily Meets) and to choose a Venue. If you turn location off, core features will not work.

5. Selfie verification and the "Verified" badge

5.1. Before your first meeting you must complete selfie verification. It runs on your phone:

• it asks you to do random head movements in front of the front camera and checks that a live person does them;
• an anti-spoofing model checks that the camera sees a real face, not a printed photo or a screen;
• it compares your live face with your profile photos to check that they show you.

No selfie image, video or face template is stored or sent to us. We store only the result (pass or fail), the check's scores, the model versions and the time. You give separate consent before the camera opens. See the Privacy Policy, section 5.

5.2. If you do not want your face to be processed in this way, you can ask for manual verification at connect@bitry.io. Until you are verified, you can use the rest of the App but meetings cannot be scheduled.

5.3. Important: the "Verified" badge is not a guarantee. It means only that, at the time of verification, the face of a live person matched the profile photos in our automated check. It does not confirm a person's name, age, identity, criminal history, intentions or that they are safe to meet. It is not a background check. Automated checks can be fooled, for example by modified devices or deepfakes. Do not rely on the badge as a reason to trust someone. Always follow the safety guidelines in section 10.

5.4. The badge is removed when you change your profile photos. You can verify again. We may also ask you to verify again at any time, for example after a report.

6. How profiles are shown and ranked

6.1. NoChat shows you only people whose gender and interested-in settings match yours, who are within your search distance and who have not been blocked by you or blocked you.

6.2. The main things that decide the order of profiles are: distance, shared interests, recent activity, whether a person is Verified, whether a person sent you a Super Meet (up to three Super Meet cards a day are shown first, section 12.5), and a soft zodiac compatibility boost. Apart from Super Meet, no one can pay to be shown higher.

6.3. Zodiac compatibility is for entertainment only. Your zodiac sign is worked out from your date of birth. Signs we treat as "compatible" appear slightly earlier; people with other signs still appear. We make no claim that astrology predicts compatibility, attraction or safety.

7. Community rules

You agree not to:

1. Harass, threaten, stalk, intimidate, insult or abuse anyone, on or off the App, including after a meeting. Contacting someone who has not agreed to further contact counts as harassment.
2. Offer, request or advertise sex work, escort services or any paid sexual or romantic company, or use NoChat for human trafficking or exploitation.
3. Create a fake profile, impersonate anyone, use photos of another person, use photos that do not show you clearly, or misrepresent your gender or age.
4. Involve minors in any way. No person under 18 may use the App or be shown in profile photos. We report suspected child exploitation to the authorities.
5. Solicit commercially: advertise, sell, recruit, promote a business, pyramid schemes, investments, cryptocurrency, loans or donations; or ask anyone for money.
6. Post unlawful or objectionable content: nudity, sexual content, violence, hate speech, discrimination, drugs, weapons, or content that infringes someone's rights.
7. Share another user's photos, name or meeting details with anyone, or post them online, without that user's consent (except to report a safety problem to us or the police).
8. Miss meetings without cancelling, book meetings you do not intend to attend, or give false answers when asked whether the other person came (section 9).
9. Behave badly at a Venue or event: violence, damage, intoxication that disturbs others, photographing other guests, or breaking the Venue's rules.
10. Misuse the Service technically: scrape data, use bots or automated scripts, fake your location, try to locate another user's real position, bypass verification or age checks, reverse-engineer the App, or interfere with security.
11. Misuse reports: make reports you know are false, report someone to punish them, or arrange for several people to report an account in order to get it hidden. Abusing the report function is itself a breach of these Terms and can lead to the same measures as the conduct it falsely alleges.
12. Use NoChat for anything illegal under the law of the country where you are.

How these rules are enforced. Any user can report another user, and can block someone without reporting them (section 14). Some reports lead to an automatic measure (section 14.3); the rest are reviewed by our moderators, who can take the measures in section 15.2. Repeated failure to turn up to meetings is dealt with separately, under section 9. For every measure you are told what it is and how to challenge it (section 15.4).

Breaking these rules can lead to the measures in section 15. Serious violations (violence, threats, sexual misconduct, minors, sex work) lead to a permanent ban and may be reported to the police.

8. Meetings, Venues and cancellations

8.1. After a mutual "Meet", both users pick time slots. NoChat picks a partner Venue and books a table using automated rules (such as distance between you, opening hours and table availability). Venue selection is not a recommendation or an endorsement of the Venue. Meetings arranged through NoChat take place only at partner Venues.

8.2. The Venue's name and address are revealed 30 minutes before the meeting. Either of you can cancel a meeting in the App at any time before it starts, without giving a reason. Cancelling at least 2 hours before the meeting time is free: it is not a no-show and it does not affect your reliability score (section 9). A cancellation less than 2 hours before the meeting time is a late cancellation (section 9.2). When a meeting is cancelled, the table booking at the Venue is deleted and the other person sees the meeting as cancelled in the App.

8.3. We do not guarantee that a meeting will take place, that a table will be available, that the other user or the Venue will honour the booking, or that the meeting time will suit you. Meetings can be moved or cancelled because of Venue closures, technical problems or other reasons.

8.4. Any Venue perk (for example a discount or a free item) is offered by the Venue, not by NoChat. The Venue decides whether and how it is honoured.

9. Attendance confirmation, reliability and sanctions

9.1. After a meeting, each person is asked whether the other person came ("Yes", "No" or "We cancelled"). You can answer once, from 2 hours after the meeting time until 7 days after it. If the other person answers "No", the meeting counts as a no-show for you. "We cancelled", and a question nobody answers, count nothing.

9.2. Cancellations. Cancelling at least 2 hours before the meeting time has no effect on your score. Cancelling less than 2 hours before is a late cancellation: it lowers your reliability score, but it is never a no-show and it never counts towards the sanctions in section 9.4.

9.3. Reliability score. Your score starts at 100. A confirmed no-show takes 25 points off it, a late cancellation 10 points, and a meeting that the other person confirms you attended adds 5 points back. The score never rises above 100 or falls below 0. Only you can see your score: it is not shown on your card, other users never see it, and Venues never see it.

9.4. Sanctions for no-shows, counted over a rolling 90 days. Late cancellations are recorded but do not count here:

A new suspension never shortens one that is already running.

9.5. Automated and human decisions. Warnings and 7-day suspensions are applied automatically from the answers in section 9.1. A 30-day suspension and a permanent ban are reviewed and confirmed by a person, not only by the system. For any of these measures you have the right to ask for human intervention, to express your point of view and to contest the decision, by writing to connect@bitry.io (Article 22 GDPR and UK GDPR; Article 11 KVKK). A person who was not involved in the decision reviews it.

9.6. What a suspension or a ban means. While you are suspended or banned you cannot see other profiles, get new matches or arrange meetings, and you are not shown to other users. The App shows you that your account is paused or closed, for a suspension the date on which it ends, and the address to appeal to. You can still open your settings and delete your account. A suspension ends by itself on that date.

9.7. Attendance answers are self-reported and can be wrong. They come from the other user; we are not present at the meeting and the Venue does not confirm who attended. If you each answer that the other did not come, this is recorded as a dispute: nothing is counted against either of you, and a person reviews it instead of the system deciding. Knowingly giving a false answer about another person breaks these Terms (section 7).

9.8. Appeals. If you think an answer about you, or a measure taken against you, was wrong, write to connect@bitry.io (section 15.4). We will look at the meeting record and any other information we have, and lift the measure if we find it unjustified.

10. Safety guidelines and your assumption of risk

10.1. You are solely responsible for your own conduct, for your decision to meet another user, and for your safety during and after the meeting. Follow these guidelines at every meeting:

• Meet only at the Venue NoChat booked, in the public seating area. Do not agree to move to a private place, a car or someone's home.
• Arrange your own transport to and from the Venue. Do not accept a lift from someone you have just met.
• Tell a friend or family member where you are going, who you are meeting and when you expect to be back.
• Do not share your home address, workplace, financial details or documents.
• Never send or lend money to someone you met on NoChat.
• Keep your drink and belongings in sight. Drink responsibly, or not at all.
• Leave if you feel uncomfortable. You do not owe anyone an explanation. Ask Venue staff for help.
• In an emergency, call the local emergency number: 112 in the EU, Turkey and Azerbaijan.
• Report any problem to us through the App (section 14).

10.2. Assumption of risk. You meet strangers entirely at your own risk. NoChat does not screen users' backgrounds, does not supervise meetings or events, and cannot control or predict how other users will behave. Selfie verification, the Verified badge, reliability scores and reports are not a guarantee of anyone's identity, intentions or safety. Meeting people you do not know involves risks, including emotional harm, fraud, theft, harassment, and physical or sexual violence. You choose to take these risks when you decide to meet someone.

10.3. Release. To the fullest extent permitted by the law of the country where you live, you release Bitry LTD, its directors, employees and contractors from all claims relating to: (a) the conduct of other users or any other person; (b) Venues, their premises, food, drinks, staff and events; (c) your travel to and from a meeting or event; and (d) anything that happens before, during or after a meeting or event. This release does not apply to the liability listed in section 18.4.

11. Your content and licence to us

11.1. "Your Content" means your photos, name, interests and anything else you add. You keep ownership of Your Content.

11.2. You give Bitry LTD a non-exclusive, worldwide, royalty-free, transferable and sub-licensable licence to host, store, copy, resize, crop, display and distribute Your Content only for operating, improving, securing and moderating the Service, including showing it to other users and, for event check-in, to Venue staff. The licence ends when Your Content is deleted from the Service, except for copies kept under our Privacy Policy (for example safety records or backups for a limited time). We will not use your photos in advertising without your separate consent.

11.3. You confirm that you own or have permission to use Your Content, that it shows you, and that it does not break these Terms or anyone's rights.

11.4. We may review, blur, refuse or remove any content, including through automated screening (section 15).

12. Meets, Super Meet, purchases and refunds

12.1. Free Meets. The basic Service is free. You get 3 free Meets per day. They reset at midnight local time in the city NoChat assigns to you. Unused free Meets do not carry over. Pass is always free, and safety features (report, block, cancellation, verification) are never charged. We may change the number of free Meets (section 23).

12.2. Paid items are Meet packs and Super Meets. They are digital items bought through the Apple App Store or Google Play ("Stores"). The Store is the seller, processes the payment and its terms apply. We use RevenueCat to confirm purchases and add them to your account. Prices are shown in the App before you buy, in the local currency of your Store, including any taxes the Store charges.

12.3. Paid items are a limited, non-transferable licence to use a feature in the App. They have no cash value, cannot be exchanged for money, and cannot be transferred to another account. Bought Meets and Super Meets do not expire. Free Meets are always used before bought ones.

12.4. Paid items are delivered immediately. By buying, you ask for immediate delivery. They are non-refundable once delivered, except where the Store's rules or the law require a refund. A Meet or Super Meet is "used" when you tap it, whether or not the other person responds, matches or attends. Refund requests must be made to Apple or Google under their procedures; we cannot process them ourselves. If a Store refunds a purchase, we remove the refunded items; if you already used them, your bought balance may go below zero until it is covered by later purchases (free daily Meets are never taken away). Repeated refunds of used items may lead to purchases being blocked.

12.5. Super Meet. A Super Meet puts your card at the top of the other person's list with a badge and can propose times you are free. The other person can pass silently and you are never told. A Super Meet that is not shown within 7 days is returned to your balance.

12.6. If we ban your account for a serious or repeated breach of these Terms, unused paid items are forfeited, to the extent the law allows. If you delete your account, unused paid items are lost; we warn you before deletion. If we close the Service or close your account without your fault, we will refund unused paid items where the law or the Store requires.

12.7. Nothing in this section limits your mandatory statutory rights as a consumer (section 22).

13. Venue-hosted events and tickets

13.1. Venues can host events (for example singles nights) that are listed in the App only after NoChat has launched in that city and after our approval. Only verified users aged 18 or over can get tickets.

13.2. The Venue is the organiser and the seller of the event. Your contract for the event, and for any product included in the ticket, is with the Venue, not with NoChat. The Venue is a trader and is responsible for the event, its safety, refunds, consumer law, food and alcohol rules and age checks at the door. NoChat provides the listing, the checkout link or reservation and check-in.

13.3. How you pay depends on the city:

• In EU cities (for example Lisbon), you pay through Stripe directly to the Venue's own Stripe account. NoChat does not hold your money. NoChat receives a 10% fee from the Venue; no booking fee is added to your price.
• In Istanbul, the Venue sells tickets itself (through its own payment link or at the door). You can add a free NoChat reservation in the App, which you need for check-in and the post-event features. NoChat does not take your payment.
• In other cities, the App tells you before you buy who sells the ticket and how.

13.4. Refunds. The refund policy is shown before you buy. In EU cities: you get a full refund if you cancel at least 48 hours before the start, if the event is cancelled, if it does not reach its minimum attendance, or if you tap "I don't feel safe going" before the event ends. In Istanbul, the Venue handles refunds under its own policy and the law; if you tap "I don't feel safe going", your reservation is cancelled and you ask the Venue for the refund. Mandatory consumer rights always apply. Tickets for an event on a specific date are generally not covered by the 14-day right of withdrawal for distance contracts.

13.5. At the door, Venue staff see your first name, last-name initial and main profile photo to check your ticket. Tickets cannot be transferred or resold. Alcohol is served only under the Venue's own age checks; a NoChat account is not proof of age.

14. Reporting, blocking and notices of illegal content

14.1. Blocking. You can block any user, with or without reporting them. Once you do, neither of you is shown to the other again and you cannot be matched. Any meeting between you that has not yet taken place is cancelled, and the table booking at the Venue is deleted. You can see your blocks and undo them in Account → Blocked people; unblocking does not bring back a meeting that was already cancelled. We never tell the other person that you blocked or reported them.

14.2. Reporting. You can report another user from their card in Discovery, from the match screen and from your list of matches. You choose one reason — a fake profile or photos that are not of them; the person is under 18; harassment or inappropriate behaviour; not respecting the safety rules; spam or commercial use; or something else — and you can add a short note (up to 500 characters). Reporting also blocks, with the effects in section 14.1. To limit abuse, you can make up to 10 reports a day. Reports are never charged for.

14.3. Measures taken automatically. A report that a user is under 18 hides that account from everyone immediately, until a moderator has reviewed it. Reports about the same account from three different people within 30 days also hide it pending review. Hiding means that the account is no longer shown to other users; it is not a finding that the person has broken these Terms, and a moderator can lift it.

14.4. Notices of illegal content. Anyone, including people without a NoChat account, can tell us about content or conduct on NoChat that they believe is illegal, using the report function in the App or by email to connect@bitry.io (subject: "Content notice"). Please explain why you think it is illegal, where it is (for example the name shown and the city), your name and email (unless the notice concerns child sexual abuse material), and confirm that the notice is accurate and made in good faith. We confirm receipt, decide in a timely, careful and objective way, and tell you the outcome.

14.5. We review reports and notices, aiming to respond to safety reports within 24 hours. We do not promise any specific outcome or timeframe.

14.6. If you are in danger, contact the police first (112). We cooperate with law enforcement requests where the law requires or allows it. If we become aware of information giving rise to a suspicion of a criminal offence involving a threat to someone's life or safety, we inform the competent authorities.

14.7. Points of contact. Users and authorities can contact us at connect@bitry.io, in English, Portuguese or Turkish (and Azerbaijani). Our EU legal representative under the Digital Services Act is named at the top of these Terms.

14.8. Our role under the Digital Services Act. Bitry LTD provides NoChat as an intermediary and hosting service within the meaning of the EU Digital Services Act: profiles, photos and the notes added to reports are content that users provide and that we store for them. We have no general obligation to monitor what users do and we do not review every profile in advance, but we act on the reports and notices described in this section, we tell you the reasons for every restriction and you can complain to us about it (section 15.4). NoChat is a micro or small enterprise. For that reason the additional obligations that Articles 20 to 28 of the Digital Services Act place on online platforms — an internal complaint-handling system in the form the Act prescribes, certified out-of-court dispute settlement, trusted flaggers, measures against misuse, transparency reporting, and the advertising and minors provisions for platforms — do not apply to us; we nevertheless operate the report function, the statements of reasons and the complaint channel described in sections 14 and 15.

15. Moderation, suspension and termination

15.1. You may stop using NoChat and delete your account at any time in the App (Account → Delete account). Deletion is permanent. Some data is kept for a limited time as described in the Privacy Policy.

15.2. How we moderate. We use automated tools (for example photo screening, the report counters in section 14.3 and the attendance rules in section 9) and human moderators. When a moderator reviews a report, the measures they can take are: dismissing the report; hiding an account from Discovery, or unhiding it; suspending an account for a set number of days; permanently banning it; and requiring you to verify your identity again — an identity check, which removes the Verified badge until you pass the check. We can also remove or blur content and limit features. A moderator must record a reason for each measure, and every moderator action is written to a log that we keep and cannot alter (Privacy Policy, section 8).

15.3. We may take these measures, with or without prior notice, if:

• we reasonably believe you have broken these Terms or the law;
• you are under 18 or have given false information;
• another user, a Venue or an authority has reported you and we believe action is needed to protect people;
• we are required to by law, a court or an authority, or by Apple or Google;
• your account has been inactive for more than 24 months; or
• we stop providing the Service.

Our measures are proportionate to the seriousness of the breach.

15.4. Statement of reasons and complaints. For every measure we take against your account or your content — hiding, removing content, removing the Verified badge, limiting features, a warning, a suspension or a ban — and unless the law or the safety of another person prevents it, you are entitled to a statement of reasons: what the measure is, how long it lasts, the facts and the rule or law it is based on, whether automated means were used, and how to challenge it. The App shows you the measure and, for a suspension, the date it ends; you can ask us for the full statement of reasons at connect@bitry.io.

Complaints and appeals. You can complain about any measure, or about our refusal to act on a report you made, by writing to connect@bitry.io within 6 months of the decision. This is our internal complaint channel. A person who was not involved in the decision reviews your complaint, we answer you, and we reverse the measure if it was unjustified. Complaints are handled free of charge. You can also go to court (section 20) and use the out-of-court routes in section 22.

15.5. Sections 2, 5.3, 10.2, 11.2 (for retained copies), 12.4–12.6 and 16–24 continue to apply after your account ends.

16. Disclaimers

16.1. The Service is provided "as is" and "as available". To the fullest extent permitted by law, we make no warranties or promises of any kind, express or implied, including about quality, fitness for a particular purpose, accuracy, availability, or non-infringement.

16.2. Without limiting 16.1, we do not warrant or guarantee:

• the identity, age, truthfulness, character, conduct, health or intentions of any user;
• that verification is accurate or that a Verified user is who they say they are;
• that zodiac compatibility means anything;
• that you will get matches or meetings, or that a meeting will happen, start on time, or go well;
• the quality, safety, hygiene, legality or availability of any Venue, its food, drinks, premises, staff, perks or events;
• that the App will be uninterrupted, secure, error-free or free of viruses, or that data will never be lost;
• the accuracy of maps, addresses, distances or the menus shown in the App (menus may be read automatically and contain errors; prices and allergens must be checked with the Venue).

16.3. Venues are solely responsible for their premises, food, drinks, allergens, alcohol service, staff, hygiene, fire safety, events, tickets they sell, refunds and perks. Any claim about these should be made against the Venue.

16.4. Other users are solely responsible for their own conduct. We do not screen users before they join, apart from the automated checks described in these Terms.

17. Third-party services

17.1. The Service relies on third parties, including Google Firebase and Google Cloud (hosting, authentication and SMS codes), RevenueCat (purchase management), Apple and Google (app stores and payments), Stripe (event ticket payments to Venues), MapTiler and OpenStreetMap (maps), SMS and telecom carriers, and Venues. We are not responsible for the acts, omissions, outages, errors or data practices of these third parties, to the extent the law allows. Their own terms may apply.

18. Limitation of liability

18.1. To the fullest extent permitted by law, Bitry LTD, its directors, employees, contractors and partners are not liable for:

• (a) the conduct of any user or other person, on or off the App, before, during or after a meeting or event, including harassment, fraud, theft, assault or any other harm;
• (b) anything that happens at or is caused by a Venue, including food, drinks, allergic reactions, food poisoning, alcohol, injury on the premises, the conduct of staff, perks, events, ticket refunds, and lost or damaged belongings;
• (c) user content and information that other users provide, including false profiles and false attendance answers;
• (d) missed, cancelled, moved or unsuccessful meetings, no-shows, unavailable tables, or wrong or late venue information;
• (e) outages, delays, bugs, security incidents not caused by our failure to take reasonable security measures, or loss or corruption of data or content;
• (f) failures of third-party services listed in section 17;
• (g) travel to or from a Venue or event;
• (h) any indirect, incidental, special, consequential or punitive damages, or loss of profit, income, opportunity, reputation, goodwill or data, or emotional distress, even if we were told such damage was possible.

18.2. Our total liability to you for all claims arising from or related to the Service or these Terms, whatever the legal basis, is limited to the total amount you actually paid for paid items in the 12 months before the event giving rise to the claim. If you have not paid anything in that period, that amount is zero.

18.3. These limits apply to the fullest extent permitted by law, whether the claim is in contract, tort (including negligence), statute or otherwise.

18.4. What these Terms do not limit. Nothing in these Terms (including sections 10, 16, 18 and 19) excludes or limits:

• liability for death or personal injury caused by our negligence;
• liability for fraud or fraudulent misrepresentation;
• liability for our wilful misconduct or gross negligence;
• any right you have as a consumer or under data protection law that the law does not allow to be excluded or limited.

If a limit in this section is not allowed for a particular claim, it applies to the maximum extent permitted, and the rest of this section still applies.

19. Indemnity

19.1. You agree to indemnify and hold harmless Bitry LTD, its directors, employees and contractors in full from any claims, losses, damages, fines, costs and legal costs (including reasonable lawyers' fees) brought by a third party (including another user, a Venue or an authority) that arise from: (a) your breach of these Terms or the law; (b) Your Content; (c) your conduct toward other users, Venue staff or anyone else, including at or after a meeting or event; or (d) your conduct at a Venue.

19.2. This obligation applies to the extent permitted by the law of the country where you live and does not apply to losses caused by our own wilful misconduct or gross negligence. We will tell you about such a claim promptly and may take over its defence.

20. Governing law and disputes

20.1. These Terms are governed by the laws of England and Wales.

20.2. This choice of law does not take away the protection you have under the mandatory consumer laws of the country where you habitually live. If those laws give you more protection, you keep it (section 22).

20.3. Before going to court, please contact us at connect@bitry.io. We will try to resolve the matter within 30 days.

20.4. The courts of England and Wales have jurisdiction over any dispute. However, if you are a consumer, you may always bring proceedings in the courts of the country where you live, and we may bring proceedings against you only in the courts of the country where you live.

20.5. We do not use arbitration for disputes with users. Consumer dispute-resolution bodies available in your country are listed in section 22.

21. Force majeure

We are not responsible for any failure or delay caused by events beyond our reasonable control, including natural disasters, epidemics, war, terrorism, civil unrest, government action (including access blocks), internet or power failures, failures of cloud or telecom providers, and cyber-attacks that we could not reasonably prevent.

22. Country-specific terms

22.1. Users in Portugal and elsewhere in the European Union

• Consumer law. You keep the rights given by EU consumer law and, in Portugal, by the Consumer Protection Law (Law No. 24/96), Decree-Law No. 24/2014 on distance contracts, Decree-Law No. 84/2021 on digital content and services, and Decree-Law No. 446/85 on standard contract terms. Terms that these laws do not allow do not apply to you.
• Right of withdrawal for paid items. You normally have 14 days to withdraw from a distance contract. By asking for immediate delivery of a Meet pack or Super Meet and confirming that you lose the right of withdrawal once it is delivered, you lose that right when the items are added to your account. Your rights if a digital item does not work as described (conformity) are not affected.
• Indemnity and liability. Section 19 applies only to the extent Portuguese law allows, and sections 16–18 do not exclude or limit liability for intent, gross negligence, or death or personal injury.
• Out-of-court dispute resolution. You can bring a consumer dispute to an alternative dispute resolution entity: in Portugal, an authorised consumer arbitration centre (the list is published by the Direção-Geral do Consumidor at www.consumidor.gov.pt); elsewhere in the EU, the competent entity in your country of residence.
• Language. A Portuguese version of these Terms is available.
• Digital Services Act. Bitry LTD will appoint a legal representative in the European Union under Article 13 of the Digital Services Act before offering the Service to users in the EU; until then, contact connect@bitry.io. Our role as a hosting service, how to notify us of illegal content, the statement of reasons you receive for every restriction, our internal complaint channel and the micro and small enterprise exemption from Articles 20 to 28 are described in sections 14 and 15. You can complain about a breach of the Digital Services Act to the Digital Services Coordinator of your country (in Portugal, ANACOM).

22.2. Users in Turkey

• Consumer law. You keep the rights given by the Law on Consumer Protection No. 6502 and its regulations, including the Distance Contracts Regulation. Unfair terms within the meaning of Law No. 6502 do not bind you. For paid digital items delivered immediately with your consent, the right of withdrawal does not apply.
• Disputes. Depending on the amount, you can apply to the Consumer Arbitration Committee (Tüketici Hakem Heyeti) or the Consumer Court (Tüketici Mahkemesi) where you live.
• Liability. Under the Turkish Code of Obligations No. 6098, sections 16–18 do not exclude liability for intent or gross negligence, and section 19 applies only to the extent Turkish law allows.
• Language. A Turkish version of these Terms is available.
• Service provider information (Law No. 6563 on Electronic Commerce): BITRY LTD, 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom; company number 16107519; connect@bitry.io.
• Commercial messages. We send commercial electronic messages to users in Turkey only with your prior consent, registered in the Message Management System (İYS). You can withdraw it at any time.
• Age checks. If Turkish law requires an additional age-verification method, we may ask you to complete it before you can keep using the Service.
• Personal data. Our information notice under the Law on the Protection of Personal Data No. 6698 (KVKK) is in the Privacy Policy, section 15.2.

22.3. Users in Azerbaijan

You keep the rights given by the Law of the Republic of Azerbaijan "On Protection of Consumer Rights" and other mandatory law. You may bring proceedings in the competent courts of Azerbaijan.

22.4. Users in the United Kingdom

You keep your rights under the Consumer Rights Act 2015, including your rights for digital content. Nothing in these Terms limits liability that section 65 of that Act does not allow to be limited.

23. Changes to the Service and to these Terms

23.1. We may change, add or remove features, including the number of free Meets and the price of paid items (changes to prices do not affect items already bought).

23.2. We may update these Terms. For material changes we will tell you in the App at least 15 days before they take effect (unless the change is required by law or for safety, in which case it may take effect sooner), and ask you to accept the new version. If you do not accept, you may delete your account; you will not be able to keep using the Service under the new Terms without accepting them. Each version has a version number and an effective date.

24. General

24.1. Severability. If any part of these Terms is found invalid or unenforceable, that part will be limited or removed to the minimum extent necessary, and the rest of these Terms remains in full force. An invalid part is replaced by a valid provision that is closest to its original purpose, to the extent the law allows.

24.2. Entire agreement. These Terms (with any in-app rules we publish) are the entire agreement between you and us about the Service.

24.3. Assignment. You may not transfer your rights under these Terms. We may transfer them to an affiliate or a successor business, and we will tell you if we do; this does not reduce your rights.

24.4. No waiver. If we do not enforce a right immediately, we do not give it up.

24.5. Notices. We may send notices in the App, by SMS to your phone number, or on our website. You can send notices to connect@bitry.io or to our registered office.

24.6. Third-party rights. No one other than you and Bitry LTD has any right to enforce these Terms under the Contracts (Rights of Third Parties) Act 1999, except the persons protected by section 19.

25. Contact

BITRY LTD
Registered in England and Wales, company number 16107519
71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Email: connect@bitry.io
EU legal representative (Digital Services Act): to be appointed before the Service is offered in the EU (section 22.1)